Return Policy
At IsakDouah.com, our utmost priority is your satisfaction with your purchase. We understand that sometimes things may not meet your expectations, which is why we have developed a comprehensive return policy to ensure a smooth and hassle-free return process.
To be eligible for a return, please ensure that the item(s) are in new, unused, and undamaged condition. It is important to include the original packaging, as well as any accessories or components that came with the product. While we strive to accommodate all returns, please note that certain items, such as perishable goods or custom-made items, may not be eligible for returns. We recommend referring to our product-specific policies for further details.
Initiating a return is a simple process. Just reach out to our dedicated customer support team within 14 days from the date of delivery, and they will guide you through the necessary steps. You can easily contact them via email at info@isakdouah.com. Be sure to provide your order number and a brief description of the reason for the return, which will help us serve you better.
When it comes to return shipping, customers are generally responsible for covering the cost, unless the return is due to an error on our part or if you received a defective product. We strongly recommend using a trackable shipping method for the safe return of your item. This way, both parties can have peace of mind throughout the process.
Once you have contacted us and initiated the return, you will receive detailed instructions tailored to your specific case. It is crucial not to return the product until you have received these instructions to ensure a smooth process from start to finish.
Upon receiving and inspecting the returned item, we will proceed with processing your refund within a specified number of days. Refunds will be issued using the same payment method you used for the original purchase. Please note that the refund amount will typically include the purchase price of the item, minus any applicable shipping charges.
While we do not offer direct exchanges, we understand that you may prefer to exchange a product for another variation or size. If this is the case, simply follow our return process by returning the original item for a refund. Once the refund is processed, you can go ahead and place a new order for the desired product. This way, you can easily get the item you truly desire.
In some cases, a restocking fee may be applied, particularly for items that require significant inspection, cleaning, or refurbishing. This fee helps cover the costs associated with restoring the product to a sellable condition, ensuring that all our customers receive products in excellent condition.
If you receive a damaged or defective product, please contact us immediately. We value your satisfaction and will provide instructions on how to proceed with the return, replacement, or refund of the item. Our aim is to rectify any issues promptly and make sure you have the best possible shopping experience with us.
For our international customers, please note that international returns may be subject to additional fees and customs regulations. If you find yourself in this situation, we recommend reaching out to our customer support team for guidance, as they will assist you in navigating through the process.
At IsakDouah.com, we strive to continuously improve our services and policies. Therefore, we reserve the right to make changes to this return policy at any time. Rest assured, any updates will be promptly posted on our website, ensuring transparency and providing you with the most up-to-date information.
We appreciate your decision to choose IsakDouah.com for your shopping needs. Your satisfaction is incredibly important to us, and we are committed to making your shopping experience as pleasant as possible. Should you have any further questions or require additional assistance, please don’t hesitate to reach out to our dedicated customer support team. They are ready to assist you and address any concerns you may have. Once again, thank you for your business, and we look forward to serving you in the future.